Definitions

Order: when you choose a subscription plan, provide your payment details and receive a confirmation e-mail from us. There may not be any payment at this point, but our work starts there, and these Terms and Conditions comes into force immediately.

Subscription plan: we have 3 subscription plans as shown on Looop Express site. Each of them comes with a different set of services, as detailed on our site. For every plan a different fee is charged monthly until cancellation.

Task: a design or development task admitted by you to your personal Trello board, which we open in the moment of Order.

Payments & Cancellation

When you order a Subscription plan from our website, you gain access to the services included in the chosen plan. The price of the chosen plan is charged 7 days after the order. The first 7 days are a free trial, where you can access all the services within your chosen plan.

(a) If you decide to cancel your subscription within the first 7 days, no fees will be charged.

If there is no cancellation, after 7 days, the fee of the chosen plan is automatically charged on the provided bank account.

(b) If, for any reason, the withdraw is not successful, any further Tasks will be on hold until the transfer is complete. We reserve the right to terminate a subscription if the monthly fee is not chargeable on the provided bank card.

(c) You may ask for a refund within the first 14 days after the Order.

You hereby agree that in cases (a) (b) and (c) every product and material (any design, website, code, program, copy, etc.) received from us remain under our ownership and you are strictly forbidden to use it. Using our products and materials in cases (a) (b) and (c) may entail a lawsuit. We also reserve the right to remove our work for you from the Internet in these cases.

Free trial and full refund are only applicable for first time customers. Customers who had a cancelled Sunscription plan, and wish to renew it are not entitled for these features.

Purchase process is handled through Stripe, therefore we do not have access to your personal and credit card information, only to some details we need to identify you. Please visit our Privacy Policy for detailed information on this. By using stripe payment you agree to Stripe Terms and conditions and Privacy policy.

By purchasing any Subscription plan on Looop Express website you authorize us to send instructions to the financial institution that issued your card to take payments from this account in accordance with the Subscription plan, you have chosen. The chosen plan is charged monthly until cancellation. The first charge occurs 7 days after the Order, the second charge is due 30 days after the order. After this, every monthly fee is charged 30 days after the previous one until cancellation.

You may cancel or change the purchased Subscription plan any time at our website or via e-mail at hello@looop.express. After cancellation, no other fees or payments are withdrawn from your bank account. If the cancellation happens after 14 days from order, you gain full rights to use all the products and materials provided by us within your Subscription, and you can use them freely even after your Subscription plan is cancelled. Hosting and domain services will remain active after cancellation, and you can also use your CMS system, if we have created one for you, for an additional year starting upon cancellation.

Subscription plan prices are fixed for our customers with an active Subscription plan and guaranteed not to change for a year, starting from Order date. After 1 year from Order has passed, we reserve the right to change our fees.

All prices are exempt of VAT.

Process of Work

After the order, you gain access to your personal Trello board. You can add your Tasks here. Anything you would like us to do within our services, you shall admit to this Trello board. We cannot accept Tasks via e-mail, phone or meeting. Only those will be processed, that are admitted on the Trello board.

We will follow the order of the Tasks as listed, if possible, and start working on one after the other. We can work on one Task at a time, it is not possible to do two or more Tasks simultaneously, unless you are a Pro plan subscriptor. The Task, which is currently in progress, will be in “Doing” status. All the other Tasks are in “Backlog”. Once a Task is done it is transferred to “Done” status and the next Task in backlog is transferred to “Doing” status.

Timing of the different tasks can be suggested by you, we will review the suggestion and do our best to comply. If it is impossible to finish it until the suggested deadline, we will notify you and suggest a reasonable deadline.

On your side, it is necessary to provide any needed information and content required in good time to enable us to complete a design or website work as part of an uploaded Task. You will be required to proofread and approve all elements of final designs. Approval should be provided before website production can continue. We are not responsible for errors or omissions in any work produced as per your approval, and no financial responsibility is assumed by us for errors or damages resulting from such errors.

Permission and Copyright

All products and materials you receive in the the first 14 days from Order are our intellectual property and we reserve the right to deny their use anytime in these first 14 days.

Once the first 14 days pass after the Order, and at least one monthly fee is successfully withdrawn from your bank account, you gain full and exclusive license to all design products and materials, (web designs, images, pages, copies, etc.) created by us during your subscription. You can use it whenever, wherever and however you want to. Please note, that copyrights of the materials (copy, pictures, illustrations, logos, music, etc.) you have sent to us to use it in your designs or websites remains your responsibility to use rightfully and we cannot be held responsible in any way for any material that we did not create.

Code and source files are within the Framer platform, they cannot be handed over. In case of a cancellation, any website we provided is live for a year starting from cancellation date. Afterwards a renewal of a Suscription plan is necessary to upkeep the website.

You hereby agree that all media and content made available to us for use during the subscription are either owned by you or used with full permission of the original authors. You agree to hold harmless, protect and defend us from any claim or suit that may arise as a result of using the supplied media and content.

In case you would like to use specific stock pictures, videos, music, or any media that is licensable, you are to buy them and provide them for us. Purchasing stock/licensable media is not part of our Subscription plans. Illustrations (pictures, pictograms, 3D illustrations, etc.) provided by us in our designs created for you are, on the other hand, included in our prices.

With your Subscription, you also agree, that we can showcase any work done for you on our website, or portfolio of work. We can also add your firm to our client list and use your work in design competitions, publications, exhibitions, or other promotional purposes.

Material

We reserve the right to refuse to handle:

• Any media that is unlawful or inappropriate.

• Any media that contains a virus or hostile program.

• Any media that constitutes harassment, racism, violence, obscenity, harmful intent or spamming.

• Any media that constitutes a criminal offence, or infringes privacy or copyright.

Domain names and Hosting

We offer domain name registration and hosting via a third-party service. You are responsible for ensuring you have the right to use the domain name you have chosen. We hold no liability, and we are not responsible for any copyright claim resulting from the registration of a domain name. You agree to take full responsibility for all usage of the domain name, hosting and email services and to fully abide by the terms and conditions set out by the third-party for such services.

Websites & Design

Please note, that an HTML page built from a graphic design may not exactly match the original design because of the difference between the display in design software and the rendering of HTML code by the internet browser software. We will try to match the design as closely as is possible when building the code.

We do our best to create pages that are accessible to search engines. However, we can give no guarantee that the site will become listed upfront with search engines, as it depends on many factors beyond our control.

If an error or issue with the design or code arises during the project, which does not allow the design or code to match the original plans, then we will apply a nearest available alternative solution.

After a subscription cancellation, we take no responsibility for the maintenance and upkeep of the websites we produced. Websites may start malfunctioning after a while if they are not updated continuously due to browser updates and other changing factors. You or any third party of your choosing may wish to edit the website code yourselves to make updates. However, in doing so, you have full responsibility for any issues which occur as a result of changing the code yourselves

After cancellation, it is your responsibility to have regular backups in case of a software or hardware failure at the third-party hosting servers. We only keep design files, research, copy and all other material until your subscription is active, therefore we advise you to save everything you need until your Subscription is active.

We test our sites and templates to ensure they comply with W3C, CSS, HTML5 standards during your active subscription period. Should updated W3C, CSS, HTML5 guidelines be introduced after your Subscription plan is cancelled, we are not responsible for the additional work.

We make every effort to ensure sites are designed to be viewed by the majority of visitors. Sites are designed to work with the standard development platform, which includes recent versions of the main browsers, Chrome, Safari, Mozilla Firefox and Edge (latest version only). We cannot guarantee correct functionality with all browser software across different operating systems.

After your Subscription plan is cancelled, any updated software versions of the browsers (Chrome, Mozilla Firefox, Edge), domain name set-up changes or hosting set-up changes may affect the functionality and display of your website. We can only resolve such problems under an active Subscription plan.

Please note that we are a digital design studio and we do not prepare materials for printing. If you wish to print our designs you have to take care of finalizing the materials, checking the colors, printing proof, etc. so that they are ready to print. Therefore we do not take responsibility for any printing failure, mistake, etc.

Legal Guidance

Your website may require a GDPR, CCPA, or other legal notice within the privacy notice page and potentially any contact forms collecting personal data. We will help you to receive an SSL certificate. However, we can only give advisories on what content should be added to your website to follow legal guidelines. As we do not have a legal expertise background, it is the responsibility of the website owner to follow the correct legal guidelines and seek the required advice from a third-party and add this content to their website themselves to avoid any penalties that could be imposed.

Liability and Warranty Disclaimer

We provide our website and the contents thereof on an ‘as is’ basis and we make no warranties regarding the site and its contents, or fitness of services offered for a particular purpose. We reserve the right to modify, suspend or discontinue, temporarily or permanently, the website or any service to which it connects, with or without notice and without liability to you.

We do our best to provide a website within given delivery time scales to the best of our ability. However, you agree that we are not liable for any claims, losses, costs incurred or compensation due to any failure to carry out services within a given delivery time scale.

Notwithstanding any damages that you might incur, the entire liability of Looop Express and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you for the website.

To the maximum extent permitted by applicable law, in no event shall Looop Express or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of business, profits, revenue, contract, for loss of data or other information, for business interruption, for loss of privacy arising out of or in any way related to the use of or inability to use the website, third-party software and/or third-party hardware used with the website, or otherwise in connection with any provision of this Agreement), even if Looop Express or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

You agree that we are not liable for any failure to carry out services for reasons beyond our control, including but not limited to telecommunication problems, software failure, hardware failure, third party interference, Government, emergency on a major scale or any social disturbance of extreme nature such as industrial strike, riot, terrorism and war or any act or omission of any third-party services.

When receiving any product or material from us, you are entirely responsible for ensuring that everything is correct and working before use. Whilst every effort is made to make sure files are error free, we cannot guarantee that the display or functionality of the web design or the website will be uninterrupted or error free. If errors are found in code we have created, then we can only correct these errors under an active Subscription plan. After cancellation, we do not take responsibility for errors occurring and we can only help in reparation when the Subscription plan is reactivated.

There are sometimes laws and taxes that affect Internet e-commerce. You agree that it is your responsibility to comply with such laws and will hold harmless, protect, and defend us and our subcontractors from any claim, suit, penalty, tax, or tariff arising from your exercise of Internet e-commerce.

Under an active subscription we may from time to time recommend that updates are needed to your site, including but not limited to new legislation compliance, software compatibility and web standards. We undertake such updates exclusively if you have an active subscription plan. You agree that the we are not liable for any failure to inform or implement these updates to your site. You agree that you shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, costs, losses and claims arising from omission to inform or implement these updates

Indemnification

You agree to use all our services and facilities at your own risk and agree to defend, indemnify, save and hold us harmless from any and all demands, liabilities, costs, losses and claims, including but not limited to legal fees against us or our associates that may arise directly or indirectly from any service provided or agreed to be provided or any product or service sold by you or your third parties.

You also agree to indemnify, hold harmless and defend us against any liabilities arising out of injury to property or person caused by any product or service sold by you or any service provided or agreed to be provided or by third parties, including but not limited to infringement of proprietary rights, misinformation, infringement of copyright, delivery of defective services or products that are harmful to any company, person, business, or organisation.

All indemnification obligations shall survive the termination of our services or the cancellation of your Subscription plan.

Nondisclosure

We and any third-party associates agree that, unless directed by you, we will not at any time during or after the term of this agreement disclose any confidential information. You agree that you will not convey any confidential information about us to another party, unless directed by us.

Interpretation

We reserve the right to terminate your Subscription at any time without prior notification if we find you in breach of these Terms and Conditions. We are the sole arbiter in deciding what constitutes a breach. No refunds will be given in such a situation.

You acknowledge and agree that we may stop (permanently or temporarily) providing your Subscription plan (or any features within) to you at our sole discretion, without prior notice to you. If we terminate our agreement without you breaching these Terms and conditions, we may provide a refund up to the amount of your last monthly fee. In this case you can still use all products and materials received from us earlier.

Where one or more terms of this contract are held to be void or unenforceable for whatever reason, any other terms of the contract not so held will remain valid and enforceable at law.

This Agreement, together with the Privacy Policy and any other legal notices published by Looop Express, shall constitute the entire agreement between you and Looop Express. By making an Order to use the services supplied, you acknowledge to have read, understand, and accept the Terms and Conditions of this Agreement, and agree to be legally binding by these Terms and Conditions.

We reserve the right to alter these Terms and Conditions at any time without prior notice.

Don't hesitate to contact us via email at hello@looop.express, if you have any questions.